FAQ
What kind of whisky do you send?
All of our pouches are filled with Single Malt Whisky. We never send the same whisky twice, and with over 100 malt distilleries in Scotland to choose from (some of them producing dozens of expressions) we only send the best.
When will my whisky be sent?
We have recently changed our mailing policy, and now send all whiskies on the 5th of the month. If the 5th falls on a weekend we'll ship on the following Monday. The cut-off date for subscription is the last day of the preceeding month. You'll know the day we ship, because we'll send you a juicy email with all the details of the current month's drop (this is not the same as your subscription confirmation email).
How long does it take for my whisky to arrive?
We ship using Royal Mail 2nd class. The shipping time will vary depending on where you are geographically, but it normally takes 2 to 5 working days.
My whisky hasn't turned up. What should I do?
Panic! -- No, don't. If a week has passed since we emailed you shipping notification and you've still not received the pouch, please get in touch with us by email. We can then contact Royal Mail and see what the hold up is. If necessary we will send you a replacement pouch. We aim to respond to all emails within 48 hours.
How do I cancel my subscription?
:-| You can cancel your monthly subscription through Paypal. Details on how to do that can be found here.
How can I update my postal address?
If you need to update your personal details, drop us an email and be sure to include the email address that you signed up with. If your postal address has changed we need to know your new details before the end of the month so that the following month's whisky is delivered to the correct place.
I need help / have feedback. Who should I contact?
We would love to hear what you think and how you like our drink! You can reach us through our social media channels (links below) or by sending us an email. We aim to respond to all emails within 48 hours.